FAQs

Do I need an appointment to visit Palki?

Our store welcomes walk-ins, and our team will be happy to assist you. However, for bridal consultations or a more personalized styling experience, we recommend booking an appointment in advance.

WhatsApp or Call us at +918100426312

Can I change my shipping address?

If your order has not yet been dispatched, we can assist in updating your shipping details. We recommend reaching out to our team at the earliest to ensure a smooth update. Drop us a mail at enquiry@palki.co.in along with your order details and the team will get back to you.

Do you offer customisation?

Yes, customization lies at the heart of the Palki experience. We understand that every occasion—and every client—is unique, which is why we offer the flexibility to tailor our designs to reflect your personal style.

From adjusting silhouettes, colours, and embroideries to refining neckline details, sleeve styles, or dupatta pairings, our team works closely with you to bring your vision to life. Whether it’s a subtle tweak or a more involved design adaptation, each piece is thoughtfully developed to align with your preferences while staying true to our design language.

For bridal and special occasion wear, we also offer more in-depth consultations, where our stylists guide you through fabrics, fits, and finishing details to create something truly personal and memorable.

Our goal is to ensure that what you wear doesn’t just fit beautifully—but feels unmistakably yours.

For details please contact us at 918100426312

 

Can I change, cancel, or update my order?

At Palki, each piece is thoughtfully created on order—crafted to reflect your selections, measurements, and personal preferences. Every garment is a result of detailed workmanship and made exclusively for you.

Given the bespoke nature of our creations, orders once confirmed cannot be cancelled, returned, or exchanged. This applies across all categories, including customized designs and sale pieces, as each outfit is uniquely made and cannot be reassigned.

We kindly encourage you to review all details—design choices, measurements, and specifications—carefully before confirming your order. In the event that required measurements or inputs are not shared within six (6) months of placing the order, it will be treated as cancelled without eligibility for a refund.

Each garment undergoes thorough quality checks prior to dispatch. However, in the unlikely case of a defect or discrepancy, our team will assess the concern and offer a suitable resolution at our discretion.

For any assistance, please reach out to us within 48 hours of receiving your order, and our team will be happy to help.

Mobile No: +918100426312

Email ID : enquiry@palki.co.in

 

What do I do if my order is received in a damaged condition?

We take utmost care in delivering every piece. In the rare event that your order arrives damaged, please us a mail at enquiry@palki.co.in  with your order details within 48 hours of delivery with relevant images, and our team will assist you with the next steps.

 

Do you offer virtual consultations?

Yes, for clients who are unable to visit in person, we offer virtual consultations. Our team will guide you through selections and assist you throughout the process remotely. You can reach out to us at +918100426312.

 

What payment methods can I use?

We offer multiple secure payment options for your convenience, including major credit and debit cards, bank transfers, and other digital payment methods. Our team can guide you through the available options at the time of purchase.

What is your exchange or return policy?

As most of our pieces are made-to-order or customized, we typically do not offer returns. However, we ensure thorough quality checks and fittings to deliver exactly what you expect.

How can I book an appointment?

You can book an appointment by contacting us via phone, WhatsApp, or through our website. Our team will assist you in scheduling a convenient time.

Do you ship internationally?

Yes, we cater to clients across the globe. Shipping timelines and charges may vary based on location and order details.